Shipping policy
At Phones Covers, we are committed to providing our customers with a reliable and convenient shipping experience. We ship products to customers in the United States and to many destinations worldwide.
This Shipping Policy explains how orders are processed, shipped, tracked, and delivered when you purchase products through phonescovers.com.
By placing an order through our Website, you acknowledge and agree to the terms of this Shipping Policy, subject to any mandatory rights provided by applicable law.
1. About Our Shipping
Phones Covers is a U.S.-based online store located in:
1156 Pond Cypress Dr
Virginia Beach, VA 23455
United States
We serve customers in the United States and internationally.
Shipping availability, shipping methods, costs, and estimated delivery times may vary depending on:
- Your shipping destination;
- Products ordered;
- Shipping method selected;
- Carrier availability;
- Order volume;
- Customs requirements; and
- Other circumstances affecting transportation.
Available shipping options and applicable shipping charges will generally be displayed during checkout.
2. Order Processing Time
Orders are generally processed within 1–3 business days after the order has been successfully placed and payment has been confirmed.
Business days generally refer to Monday through Friday and do not include weekends or applicable U.S. public holidays.
During periods of high order volume, holidays, promotional events, product launches, or unexpected operational circumstances, processing may take longer.
We appreciate your patience during these periods.
3. Order Processing Confirmation
After you place an order, you may receive an order confirmation email containing information such as:
- Order number;
- Products purchased;
- Order total;
- Shipping address; and
- Other relevant order information.
Once your order has been processed and handed to the shipping carrier, you may receive a shipping confirmation email containing tracking information where tracking is available.
If you do not receive an expected order or shipping confirmation, please contact us at:
4. Shipping Times
Shipping times depend on the destination and shipping method selected.
As a general estimate:
United States
Estimated delivery may generally take approximately:
3–7 business days after processing
International Orders
Estimated delivery may generally take approximately:
7–20 business days after processing
These are estimated delivery timeframes, not guaranteed delivery dates.
Actual delivery times may vary depending on the destination country, carrier, customs processing, weather, holidays, and other circumstances outside our reasonable control.
5. Shipping Estimates
Any delivery timeframe displayed on our Website or during checkout is an estimate unless expressly stated otherwise.
Shipping estimates may be affected by:
- Carrier delays;
- Customs processing;
- Weather conditions;
- Holidays;
- High shipping volumes;
- Incorrect addresses;
- Transportation disruptions;
- Government restrictions;
- Local delivery conditions;
- International border procedures; or
- Other circumstances beyond our reasonable control.
We recommend allowing additional time for international orders.
6. Shipping Rates
Shipping charges are calculated based on factors such as:
- Destination;
- Shipping method;
- Order size;
- Package weight;
- Product type; and
- Carrier rates.
Applicable shipping charges will generally be displayed during checkout before you complete your purchase.
If a free-shipping promotion is available, eligibility requirements may apply.
7. Free Shipping Promotions
From time to time, Phones Covers may offer free shipping promotions.
Free shipping offers may be subject to:
- Minimum order values;
- Specific destinations;
- Selected products;
- Promotional periods;
- Specific shipping methods; or
- Other conditions stated at the time of the promotion.
Unless otherwise stated, free shipping does not necessarily include customs duties, import taxes, VAT, GST, brokerage fees, or other government-imposed charges.
8. International Shipping
Phones Covers ships internationally to many destinations.
However, shipping availability may vary by country or region.
Some destinations may be unavailable due to:
- Carrier restrictions;
- Government regulations;
- Customs restrictions;
- Transportation limitations;
- Product restrictions;
- Security concerns;
- Sanctions or trade restrictions; or
- Other circumstances beyond our control.
If shipping is unavailable to your location, the Website may prevent you from completing checkout for that destination.
9. Customs, Duties, and Import Taxes
International orders may be subject to customs duties, import taxes, VAT, GST, brokerage fees, handling fees, or other charges imposed by the destination country.
These charges are generally not included in the product price or standard shipping charge unless explicitly stated at checkout.
The customer may be responsible for paying applicable customs duties, import taxes, VAT, GST, brokerage charges, or other fees required by the destination country.
Phones Covers does not control these charges.
Customs policies vary from country to country, and we recommend checking with your local customs authority before placing an international order if you are concerned about potential import charges.
10. Customs Delays
International shipments may be delayed while being inspected or processed by customs authorities.
Customs processing times are outside the control of Phones Covers.
A package may remain in customs for several days or longer depending on the destination country and the circumstances of the shipment.
Customs delays generally do not qualify as a shipping failure by Phones Covers when the delay is caused by government or customs processing.
11. Customer Responsibility for Import Charges
If your destination country requires payment of customs duties, taxes, VAT, GST, brokerage fees, or other import-related charges, you may be responsible for those charges unless otherwise stated during checkout.
If a customer refuses to pay required import charges and the package is returned to us, any refund or reshipment may be subject to applicable shipping, return, customs, or other costs, to the extent permitted by law.
12. Shipping Address Accuracy
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please carefully verify:
- Full name;
- Street address;
- Apartment/unit number;
- City;
- State/province;
- ZIP/postal code;
- Country; and
- Phone number, where required.
Phones Covers is not responsible for delivery problems caused by incorrect or incomplete information supplied by the customer, except where applicable law provides otherwise.
13. Changing a Shipping Address
If you entered an incorrect shipping address, contact us immediately:
Email: support@phonescovers.com
Phone: +1 (929) 563-4159
We will make reasonable efforts to update the address before your order is processed or shipped.
However, we cannot guarantee that an address change will be possible after fulfillment or shipment has begun.
If an order has already been shipped, the customer may need to work directly with the carrier regarding available address-change or delivery options.
14. Tracking Information
Where tracking is available, we may provide a tracking number after your order has been shipped.
Tracking information may take some time to become active after the carrier receives and scans the package.
Tracking updates may occasionally be delayed due to carrier system updates, transportation conditions, customs processing, or other reasons.
If your tracking information has not updated for an extended period, please contact us at:
We will review the available information and assist where reasonably possible.
15. Delivered but Not Received
If tracking shows that your package was delivered but you cannot locate it, please first check:
- Your mailbox;
- Your front door or designated delivery area;
- Building reception or mailroom;
- With household members;
- With neighbors;
- Any safe-place location indicated by the carrier; and
- Delivery photographs or notifications provided by the carrier.
You should also contact the shipping carrier directly using the tracking information.
If you are still unable to locate your package, contact:
We will review the situation and may work with the carrier to investigate the delivery.
16. Lost Packages
If a package appears to have been lost during transit, please contact us.
We may request:
- Order number;
- Tracking number;
- Shipping address;
- Delivery information; and
- Other information reasonably necessary to investigate the shipment.
Depending on the circumstances, we may work with the shipping carrier to investigate the issue and determine an appropriate resolution.
Any remedy will be subject to applicable law and the circumstances of the shipment.
17. Delayed Packages
Shipping delays can occur for reasons outside our control.
Potential causes include:
- Severe weather;
- Natural disasters;
- Carrier disruptions;
- Customs delays;
- Holidays;
- High shipping volumes;
- Transportation problems;
- Government restrictions;
- Incorrect address information;
- International border procedures; and
- Other unforeseen circumstances.
If your order is delayed, please contact us and we will review the available tracking information.
18. Damaged Packages
We recommend inspecting your package immediately after delivery.
If your package arrives visibly damaged, please take photographs of:
- The shipping package;
- Shipping label;
- Damaged areas;
- Product packaging; and
- The product itself.
Contact us at:
Please include your order number and photographs when submitting your claim.
For information about refunds, replacements, and returns involving damaged products, please review our Return & Refund Policy.
19. Incorrect Item Received
If you receive an item that is different from what you ordered, please contact us as soon as possible.
Please provide:
- Order number;
- Description of the item received;
- Description of the item ordered; and
- Clear photographs of the product and packaging.
If the error is confirmed to have been caused by Phones Covers, we will work with you to provide an appropriate resolution, which may include a replacement, refund, or other remedy.
20. Missing Items From an Order
If your package arrives but one or more items appear to be missing, please contact us promptly.
We may request photographs of the package and its contents so that we can investigate the issue.
Our team may review the order, fulfillment records, package information, and shipping details before determining the appropriate resolution.
21. Multiple Packages
Depending on the products purchased and fulfillment circumstances, an order may occasionally be shipped in more than one package.
If your order contains multiple items and you receive only part of the order, please check your tracking information to determine whether additional packages are still in transit.
If you believe an item is missing after all packages have been delivered, contact us at:
22. Refused Deliveries
If a customer refuses delivery of a package, the shipment may be returned to the sender.
If a package is returned because the customer refused delivery, any refund or reshipment may be subject to applicable shipping, return, customs, or other costs, to the extent permitted by law.
If the refusal was caused by a problem attributable to Phones Covers, we will review the situation and determine an appropriate resolution.
23. Undeliverable Packages
A package may be returned to us if it is considered undeliverable because of:
- Incorrect address;
- Incomplete address;
- Missing apartment/unit number;
- Invalid postal code;
- Recipient unavailable;
- Refusal of delivery;
- Failure to collect the package;
- Customs issues;
- Unpaid applicable import charges; or
- Other delivery problems.
If the package is returned to us, please contact:
We will review the available options.
24. Failure to Collect a Package
If a carrier attempts delivery and the customer fails to collect the package within the carrier's required timeframe, the package may be returned to the sender.
Any additional shipping or return costs may be the customer's responsibility where permitted by applicable law.
25. Shipping to P.O. Boxes
Shipping availability to P.O. boxes may vary depending on the destination and shipping carrier.
Certain products or shipping methods may not be eligible for P.O. Box delivery.
If a P.O. Box cannot be serviced by the selected carrier, we may contact you to request an alternative address or shipping arrangement.
26. Military and Remote Addresses
Shipping to military addresses, remote areas, territories, islands, and other special destinations may require additional delivery time.
Shipping methods and availability may vary.
Customers should ensure that all required address information is entered correctly at checkout.
27. International Address Requirements
International customers are responsible for providing a complete address in the format required by their destination country.
This may include:
- Recipient's full name;
- Street address;
- Apartment/unit information;
- City;
- Province/state;
- Postal code;
- Country;
- Telephone number; and
- Other information required for delivery.
Incorrect or incomplete information may cause delays or prevent delivery.
28. Shipping Restrictions
Certain products may be subject to shipping restrictions depending on the destination country or carrier.
For example, products containing batteries or other regulated components may be subject to additional transportation requirements.
If a product cannot legally or practically be shipped to your destination, we may cancel the affected portion of the order and issue an applicable refund.
29. Carrier Delays
Once a package has been handed over to the shipping carrier, delivery is also dependent on the carrier's network and operations.
We are not responsible for delays caused solely by the carrier, customs authority, or other third party, except where applicable law provides otherwise.
We will nevertheless make reasonable efforts to assist customers with shipment investigations.
30. Holidays and Peak Seasons
During holidays, promotional events, major shopping periods, or periods of unusually high order volume, both processing and delivery times may increase.
Customers are encouraged to place orders early when purchasing products for a specific date or occasion.
Delivery dates are estimates unless expressly guaranteed.
31. Shipping During Severe Weather or Emergencies
Extreme weather, natural disasters, transportation interruptions, government restrictions, or other emergencies may affect shipping.
In such circumstances, delivery may take longer than the normal estimated timeframe.
Phones Covers will make reasonable efforts to continue processing and shipping orders when possible.
32. Order Cancellation Due to Shipping Issues
If we determine that an order cannot reasonably be shipped to the selected destination, we may contact you regarding available options.
Depending on the circumstances, the options may include:
- Providing an alternative shipping method;
- Providing an alternative address;
- Delaying shipment until the issue is resolved; or
- Cancelling the affected order and providing an applicable refund.
Where required by applicable law, we will provide any required cancellation or refund rights.
33. Shipping and Refunds
Shipping charges may or may not be refundable depending on the reason for the return or cancellation.
For more information, please refer to our Return & Refund Policy.
Where a refund is legally required because an order cannot be fulfilled, we will process the applicable refund in accordance with applicable law.
34. Shipping and Returns
If you need to return an item, please do not send the product back without first contacting our customer support team.
Email: support@phonescovers.com
Return instructions may vary depending on the product and destination.
For complete information, please review our Return & Refund Policy.
35. International Returns
International returns may involve additional shipping and customs considerations.
Customers may be responsible for return shipping costs for change-of-mind returns unless otherwise stated or required by applicable law.
Customers should not intentionally provide inaccurate customs information or incorrectly declare a commercial return as a gift.
For complete return requirements, please review our Return & Refund Policy.
36. Shipping Insurance
If shipping insurance or package protection is offered at checkout, additional terms may apply.
Any third-party shipping protection or insurance program may be governed by the terms of the applicable provider.
If shipping protection is not offered or purchased, the availability of any remedy for a lost or damaged package will depend on the circumstances, carrier policies, and applicable law.
37. Delivery Estimates Are Not Guarantees
Unless expressly stated otherwise, all shipping and delivery estimates provided by Phones Covers are estimates only.
We do not guarantee that an order will arrive on a particular date.
If you require a product by a specific date, we recommend ordering sufficiently in advance and selecting an available expedited shipping option where offered.
Nothing in this section limits any rights you may have under applicable law.
38. U.S. Orders and Shipping Commitments
For orders shipped within the United States, Phones Covers will make reasonable efforts to meet any shipping timeframe expressly communicated at the time of purchase.
If we cannot ship an order within a promised timeframe where applicable U.S. law requires us to provide notice and cancellation/refund options, we will comply with those requirements.
39. International Delivery Estimates
International delivery estimates may vary significantly depending on the destination.
As a general guideline:
Processing: 1–3 business days
International transit/delivery: approximately 7–20 business days after processing
These estimates do not necessarily include:
- Customs processing;
- Import clearance;
- Local delivery delays;
- Holidays;
- Carrier disruptions; or
- Other destination-specific delays.
40. Contact Us About Shipping
If you have any questions about shipping, tracking, delivery, customs, or your order, please contact our support team.
Phones Covers
Website: phonescovers.com
Email: support@phonescovers.com
Phone: +1 (929) 563-4159
Business Address:
1156 Pond Cypress Dr
Virginia Beach, VA 23455
United States
Our customer support team will make reasonable efforts to assist you with shipping-related questions and concerns.
41. Changes to This Shipping Policy
We may update this Shipping Policy from time to time to reflect:
- Changes to shipping carriers;
- Changes to shipping methods;
- Changes to delivery destinations;
- Changes to our fulfillment process;
- Changes to international shipping requirements;
- Changes to applicable laws; or
- Other operational changes.
When we make changes, we will update the "Last Updated" date at the top of this policy.
We encourage customers to review this policy periodically.
42. Applicable Consumer Rights
This Shipping Policy is intended to explain our standard shipping practices.
It does not exclude, restrict, or replace any rights that cannot legally be excluded or restricted under applicable consumer-protection laws.
If mandatory law in your country, state, or region provides you with additional rights relating to delivery, cancellation, refunds, or shipping, those rights will remain applicable.
Contact Information
Phones Covers
Website: phonescovers.com
Email: support@phonescovers.com
Phone: +1 (929) 563-4159
Business Address:
1156 Pond Cypress Dr
Virginia Beach, VA 23455
United States
Customer Support: support@phonescovers.com
Thank you for shopping with Phones Covers. We appreciate your business and are committed to providing a reliable shopping and delivery experience for customers in the United States and around the world.
