Refund policy

At Phones Covers, we want you to be completely satisfied with your purchase. If you are not satisfied with your order for any reason, we are here to help.

This Return & Refund Policy explains your rights and responsibilities regarding returns, exchanges, refunds, damaged products, defective products, incorrect orders, and other return-related matters when purchasing from phonescovers.com.

By placing an order through our website, you acknowledge and agree to the terms of this Return & Refund Policy, subject to any mandatory consumer rights that may apply to you under the laws of your country or region.

1. Return Eligibility

We accept eligible returns within 30 days of the date your order is delivered.

To qualify for a return, the following conditions generally apply:

The return request must be submitted within 30 days of delivery.
The item must be unused and in its original condition.
The product must not show signs of use, installation, damage, stains, scratches, or alteration.
The product should, where applicable, be returned in its original packaging.
All included accessories, components, manuals, inserts, and promotional items should be included with the return.
You must provide your order number or other reasonable proof of purchase.
The item must have been purchased directly from phonescovers.com.

We reserve the right to refuse a return when an item does not meet the eligibility requirements described in this policy, except where applicable law provides otherwise.

2. 30-Day Return Period

You have 30 days from the date of delivery to contact us about an eligible return.

For example, if your order is delivered on January 10, your return request should generally be submitted no later than February 9.

The return period is based on the delivery date shown by the applicable shipping carrier or other reliable delivery information.

If you contact us after the 30-day return period has expired, we may be unable to approve the return unless the item is defective, damaged, incorrectly supplied, or a longer return period is required by applicable law.

3. How to Request a Return

To request a return, please contact our customer support team:

Email: support@phonescovers.com
Phone: +1 (929) 563-4159
Website: phonescovers.com

Please include the following information in your return request:

Full name
Order number
Email address used for the purchase
Product name
Reason for the return
Photos or videos, if the product is damaged, defective, or incorrect
Any other information reasonably necessary to evaluate the request

For damaged, defective, or incorrect products, photographs or video evidence may be requested before we authorize the return.

Please do not send a product back to the address listed on this policy unless our support team has specifically instructed you to do so. Return instructions and the applicable return address may vary depending on the product, fulfillment location, and destination country.

4. Return Authorization

After receiving your return request, our support team will review the information provided.

If your return is approved, we will provide you with return instructions, including the appropriate return address and any additional requirements.

A return sent without prior authorization may experience delays in processing and may not be accepted.

We recommend keeping your shipping receipt and tracking information until your return has been fully processed.

5. Return Shipping Costs

Change of Mind / Unwanted Items

If you are returning an item because you changed your mind, ordered the wrong item, selected the wrong model, selected the wrong color, or simply no longer want the product, the customer is generally responsible for the return shipping costs, unless we state otherwise.

Original shipping charges are generally non-refundable for change-of-mind returns, except where required by applicable law.

Damaged, Defective, or Incorrect Items

If you receive:

A damaged product
A defective product
The wrong product
The wrong phone model
The wrong quantity
An item materially different from what you ordered

please contact us as soon as reasonably possible.

If our review confirms that the issue was caused by an error on our part or by a qualifying product defect, we may provide a replacement, refund, or other appropriate resolution, including return-shipping assistance where applicable.

6. Damaged Products

We recommend inspecting your order as soon as it arrives.

If your package or product arrives damaged, please contact us promptly at:

support@phonescovers.com

Please provide:

Your order number
A description of the damage
Clear photographs of the product
Clear photographs of the packaging
Photographs showing the shipping label, where applicable
Video evidence, if requested by our support team

This information helps us investigate the issue with our fulfillment and shipping partners.

If the product is confirmed to have been damaged during shipment or otherwise qualifies for a remedy under this policy, we may offer a replacement, refund, or another appropriate solution.

7. Defective Products

If you believe that your product has a manufacturing defect, please contact us within 30 days of delivery.

Depending on the nature of the defect, we may ask you to provide photographs, video, or other reasonable evidence.

A product that has been damaged through misuse, improper installation, accident, modification, excessive force, neglect, or normal wear and tear may not qualify as a manufacturing defect.

Where a qualifying defect is confirmed, we may provide:

A replacement product;
A refund;
Store credit; or
Another appropriate remedy.

Any mandatory rights you have under applicable consumer-protection laws remain unaffected.

8. Incorrect Item Received

If we accidentally send you the wrong item, please contact us as soon as possible.

We will review your order and, where the error is confirmed, work with you to provide an appropriate resolution.

Depending on availability, this may include:

Sending the correct item;
Providing a replacement;
Providing a refund; or
Providing another appropriate solution.

If a return is required because of our fulfillment error, we will provide instructions regarding the return process.

9. Wrong Phone Model Selected by Customer

Because phone cases and certain accessories are designed for specific device models, customers are responsible for selecting the correct device model before completing their purchase.

If you accidentally order a case or accessory for the wrong phone model, you may request a return within our 30-day return period, provided the item is unused and meets the requirements of this policy.

In such cases, return shipping costs may be the customer's responsibility.

If the product has been customized, personalized, installed, used, or otherwise altered, the return may not be eligible except where required by applicable law.

10. Refunds

Once your returned product has been received and inspected, we will determine whether the return qualifies for a refund.

If your refund is approved, the refund will generally be issued to the original payment method used to place the order.

Depending on your payment provider or financial institution, it may take additional time for the refunded amount to appear in your account.

Phones Covers does not control the processing time of banks, credit-card companies, payment processors, or other financial institutions.

11. Refund Processing Time

After an eligible return has been received and approved, we will generally initiate the refund within a reasonable processing period.

Once the refund has been issued, the time required for the funds to appear in your account may vary depending on your:

Bank;
Credit-card issuer;
Payment provider;
Payment method; or
Country of residence.

If you believe your refund has not been received after a reasonable period, please contact us at support@phonescovers.com with your order number.

12. Partial Refunds

In certain circumstances, only a partial refund may be available.

A partial refund may apply where:

An item is returned with missing components;
The product has been used;
The product has been damaged after delivery;
The product has been materially altered;
Original packaging or included items are missing; or
The item has diminished in value due to handling beyond what is reasonably necessary to inspect the product.

Any reduction will be applied only where permitted by applicable law.

13. Non-Returnable Items

Certain products may not be eligible for return due to their nature, hygiene considerations, personalization, or applicable law.

Examples may include:

Personalized or customized products;
Products specifically modified or made to a customer's specifications;
Products that have been used or installed;
Products damaged by the customer;
Products missing essential components;
Certain opened hygiene-sensitive products, where applicable;
Digital products, if offered in the future and where applicable;
Gift cards, where applicable; and
Items specifically identified on the product page as non-returnable.

Any legally required return or cancellation rights remain unaffected.

14. Sale and Clearance Items

Sale, promotional, clearance, or discounted products may be subject to special return conditions.

Unless otherwise stated on the relevant product page or required by applicable law, sale or clearance items may be eligible for return under the same conditions as regular-priced items.

If a particular product is designated as Final Sale, the product may not be eligible for return or refund except where the item is defective, damaged, incorrectly supplied, or where applicable law requires otherwise.

15. Exchanges

We may offer exchanges for eligible products depending on product availability.

If you would like to exchange an item, please contact:

support@phonescovers.com

If the requested replacement product is unavailable, we may offer an alternative product, store credit, refund, or another appropriate resolution.

Exchange availability may vary depending on inventory, product type, destination country, and applicable laws.

16. Store Credit

In certain circumstances, we may offer store credit instead of a refund.

Store credit may be offered when:

The customer prefers store credit;
An exchange is unavailable;
The customer has requested an alternative resolution; or
Another store-credit arrangement has been mutually agreed upon.

Where applicable law requires a monetary refund, store credit will not replace that mandatory refund right.

17. International Returns

Phones Covers accepts orders from customers internationally.

International returns may involve additional shipping, customs, duties, taxes, or other costs.

Unless the return is due to an error by Phones Covers, a defective product, or another situation where we agree to cover the cost, the customer may be responsible for the cost of returning an item internationally.

Customers are responsible for ensuring that returned packages are shipped using an appropriate service and contain accurate customs information.

Please do not mark a commercial return as a "gift" or intentionally provide inaccurate customs information.

We are not responsible for delays, losses, customs charges, or other issues resulting from inaccurate or incomplete return documentation.

18. Customs Duties and Import Taxes

For international orders, customers may be responsible for customs duties, import taxes, VAT, GST, brokerage charges, or other fees imposed by the destination country.

These charges may be outside the control of Phones Covers.

Unless explicitly stated otherwise during checkout, such charges are generally the responsibility of the customer.

Refunds for returned international orders do not necessarily include customs duties, import taxes, brokerage fees, or other charges imposed by a government agency or third party, except where required by applicable law.

19. Refused or Undeliverable Packages

If an international or domestic shipment is refused by the recipient or returned to us because the customer:

Provided an incorrect address;
Failed to provide required delivery information;
Refused delivery;
Failed to collect the package;
Failed to pay required import charges; or
Was otherwise unavailable to receive the shipment,

the customer may be responsible for applicable return shipping, shipping, customs, or other costs, where permitted by law.

If the package is returned to us, please contact support@phonescovers.com so that we can review the available options.

20. Lost Packages

If your tracking information indicates that your package has been delivered but you cannot locate it, please first check:

Your mailbox or delivery area;
Your building reception or mailroom;
With household members or neighbors;
With the shipping carrier; and
Any delivery photographs or delivery notifications provided by the carrier.

If you still cannot locate the package, contact us at support@phonescovers.com.

We will work with you and, where appropriate, the shipping carrier to investigate the situation.

21. Packages Delayed in Transit

Shipping delays may occasionally occur because of:

Weather;
Carrier disruptions;
Customs processing;
International transportation;
Holidays;
High shipping volumes;
Incorrect or incomplete address information;
Government restrictions;
Natural disasters; or
Other circumstances outside our reasonable control.

If an order is delayed, please contact our support team so we can review the shipment status.

Where U.S. law requires a seller to provide a refund or cancellation option because an order cannot be shipped within the applicable promised timeframe, Phones Covers will comply with those requirements. The FTC's Mail, Internet, or Telephone Order Merchandise Rule generally requires sellers to have a reasonable basis for advertised shipping times and provides cancellation/refund rights when promised shipping cannot be met.

22. Orders That Cannot Be Fulfilled

If we discover that we cannot fulfill your order within the applicable promised timeframe, we may contact you regarding the delay and available options.

Depending on the circumstances, you may be offered:

A revised shipping date;
The opportunity to cancel the affected order; or
A refund for the affected merchandise.

Where required by applicable law, we will provide a prompt refund for merchandise that cannot be shipped when the customer is entitled to cancel.

23. Refunds for Cancelled or Unshipped Orders

If an order is cancelled before shipment and you are entitled to a refund, we will generally refund the applicable amount to the original payment method.

Where applicable U.S. law requires a full refund for unshipped merchandise, the refund will include amounts required by law, which may include applicable shipping or handling charges associated with the unshipped merchandise.

24. Product Availability and Substitutions

If a product becomes unavailable after an order is placed, we may contact you regarding the situation.

We will not knowingly substitute a materially different product without your agreement where such agreement is required.

If we cannot fulfill the order and you do not agree to an appropriate alternative, we may cancel the affected order and issue a refund as required by applicable law.

25. Return Inspection

All returned merchandise may be inspected after receipt.

Inspection may include reviewing:

Product condition;
Packaging;
Serial numbers or product identifiers, where applicable;
Accessories and components;
Signs of use or installation;
Damage;
Tampering; and
Other factors relevant to determining eligibility.

The inspection process helps us protect customers and prevent fraudulent or unauthorized returns.

26. Fraudulent or Abusive Returns

We reserve the right, subject to applicable law, to investigate and take appropriate action regarding suspected fraudulent or abusive return activity.

Examples may include:

Repeated returns of used merchandise;
Returning a different product than the one purchased;
Returning counterfeit or substituted merchandise;
Falsifying damage claims;
Providing fraudulent tracking information;
Repeatedly claiming non-delivery when delivery has been confirmed; or
Other activity reasonably indicating abuse of our return system.

Nothing in this section is intended to restrict any legitimate consumer rights provided by applicable law.

27. Return Address

For security and operational reasons, please do not send returns to the business address listed in our contact information unless our customer service team specifically instructs you to do so.

Your return may need to be sent to a designated returns or fulfillment facility.

You will receive the applicable return instructions after your return request has been reviewed.

28. Customer Responsibility for Return Packaging

Customers are responsible for packaging returned products appropriately to reduce the risk of damage during transportation.

We recommend using protective packaging and, where possible, the original shipping materials.

Phones Covers is not responsible for damage that occurs because a customer improperly packages a returned product, except where applicable law provides otherwise.

29. Proof of Return Shipment

For returns, we strongly recommend using a shipping service that provides:

Tracking;
Delivery confirmation; and
Proof of shipment.

Please retain your tracking number until the return has been fully processed.

We may request proof of return shipment where the returned package has not yet been received.

30. Refunds and Payment Currency

Refunds are generally processed through the original payment method.

For international purchases, the amount credited by your bank or payment provider may differ from the original amount in your local currency due to exchange-rate fluctuations or fees imposed by your financial institution.

Phones Covers does not control exchange rates or fees charged by banks, card issuers, payment processors, or other financial institutions.

31. Promotions and Discount Codes

If an order was purchased using a promotional discount, coupon, or discount code, the refund amount may reflect the actual amount paid for the returned product.

Unless otherwise stated, promotional discounts are not converted into cash or refunded separately.

If a return causes an order to no longer qualify for a promotion, we may adjust the refund to account for the terms of that promotion, where permitted by applicable law.

32. Gifts

If an item was purchased as a gift, the refund may generally be issued to the original purchaser and original payment method.

Gift-related return options may vary depending on the circumstances.

Please contact support@phonescovers.com for assistance.

33. Order Cancellation Before Shipment

If you wish to cancel an order, contact us as soon as possible at:

support@phonescovers.com

We will attempt to cancel the order before it enters processing or shipment.

Because orders may be processed quickly, we cannot guarantee that a cancellation request received after an order has entered fulfillment can be stopped.

If the order has already shipped, you may need to follow the applicable return process.

34. Consumer Rights

This Return & Refund Policy is intended to establish our standard return procedures.

It does not exclude, restrict, or replace any rights that cannot legally be excluded or restricted under applicable consumer-protection laws.

Depending on where you live, you may have statutory rights relating to defective, unsafe, misdescribed, or non-conforming products, cancellation rights, refunds, warranties, or other consumer protections.

Where mandatory local law provides greater rights than those stated in this policy, the applicable law will prevail.

35. Changes to This Return & Refund Policy

We may update or modify this Return & Refund Policy from time to time to reflect changes in our business practices, products, services, technology, legal requirements, or customer service procedures.

When we make changes, we will update the "Last Updated" date at the top of this policy.

The version of the policy applicable to your purchase will generally be the version in effect at the relevant time, subject to applicable law.

Contact Us

If you have questions about returns, refunds, exchanges, damaged products, defective products, or order cancellations, please contact us.

Phones Covers
Website: phonescovers.com
Email: support@phonescovers.com
Phone: +1 (929) 563-4159

Business Address:
1156 Pond Cypress Dr
Virginia Beach, VA 23455
United States

Customer Support: support@phonescovers.com

We are committed to providing fair, transparent, and customer-focused solutions while complying with applicable laws and regulations.